Billing
Refund policy
How we review payment and digital-access problems while keeping statistical outcomes separate from service delivery.
Last updated: 21 June 2026Digital access purchases
A license delivers time-limited access to digital features. Once a valid key has been issued and used, the service has begun and the purchase is generally not refundable merely because a user changes their mind.
When a review may be available
Contact support promptly if payment was completed but no valid access was supplied, the same transaction was charged more than once, or a verified technical fault prevented use for a substantial part of the purchased term.
- Payment reference and date
- License or account identifier
- A concise description of the issue
- Screenshots that do not expose sensitive payment credentials
Situations normally not eligible
A losing session, disagreement with a statistical signal, device-rule violation, account sharing, or failure to use the service does not by itself establish a service-delivery failure. Predictions are uncertain and are never sold as guaranteed outcomes.
Review process
Support checks payment records, license delivery, device activity, and reported outages. Approved refunds are returned through an available payment method and processing time can depend on the payment provider.